Many routers or internet providers have firewalls enabled by default. You may have one for your router without ever having set it up, or knowing that it is enabled.
We do know that Spectrum internet specifically has an inherent firewall in their service. We have had customers have luck bypassing this firewall; you will need to go to the website associated with your VPN, then turn off the firewall.
From there you can connect your Friendship Lamp. Once the lamp is connected, you may turn the firewall back on.
If your Friendship Lamp is disconnected, you may need to repeat this process to get your Friendship Lamp back online.
The port numbers are 123 and 443 and the port type is TCP. If you need the Filimin Lamps MAC address the MAC address is your Filimin I.D, the Filimin I.D is located directly below the barcode at the bottom of your lamp.
SAMPLE FILIMIN ID
Still having trouble? Please contact us and we will be happy to help!